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Macon Changes Professional Counseling Services

Updated 2026-07-17 · 1,650 reviewed · 237 listed · Scored from 7 Google reviews · How we rank ›

3.7(7) 62 low data composite score See reviews on Google ✓ Google-verified
Mental Health & Anxiety Counseling
Macon Changes Professional Counseling Services
Service
Mental Health & Anxiety Counseling
Reviews
7

What recent reviews say

Ashley and the team work well for clients who click with them: attentive, practical, and willing to adjust schedules. But the business has a pattern of no-show cancellations without calling ahead and applying charges for missed appointments on second visit, even when context suggested flexibility was warranted.

Detail is limited: only seven reviews span three years, with sharp divisions between five-star loyalty and one-star service failures. The profile fits a practice with strong one-on-one skill but inconsistent administrative and boundary-setting practices.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • empathetic and skilled therapist (Ashley)
  • flexible scheduling and easy rescheduling
  • practical advice and insightful questions
  • professional and caring approach
Watch-outs
  • therapists cancel without notice
  • missed appointment charges without warning
  • insensitive responses to grief and mental health concerns
compassionategood-listenerskilled-staffflexible-schedulingprofessional-demeanorcancels-frequentlypoor-communication
Best for: clients seeking individual or couples therapy who value schedule flexibility and have established rapport with staff
Think twice if: therapist cancellations without notice and retroactive appointment charges are concerns; communication gaps and inconsistent boundary-setting have been reported

Strengths

  • Ashley's attentive and empathetic approach
  • flexible rescheduling
  • practical, evidence-based guidance

Worth knowing

  • Ashley (therapist and owner) named in multiple reviews
  • Elena (staff member) mentioned as accommodating
  • $125 no-show charge applied on second appointment without advance warning
  • Telehealth services available since COVID
  • Staff accommodate fluctuating schedules

What reviews say by service

Mental Health & Anxiety Counseling
Ashley praised for practical guidance and empathy, but owner criticized for insensitive handling of grief and mental health crisis

How it compares

  • Rated 3.7 against a 4.65 average across the 156 mental health & anxiety counseling businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 62
Review volume 39
Review recency 86
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
4
4
1
3
0
2
0
1
2

Common questions

Do they offer virtual appointments?
Yes, their website lists telehealth services. Clients report successful virtual sessions during and after COVID.
What happens if I miss an appointment?
One review reports a $125 charge applied to a second appointment without prior notice or opportunity to reschedule. Policies beyond this single case are not documented in reviews.
Can they work around a changing schedule?
Multiple reviews mention Ashley and Elena willingly accommodate fluctuating schedules, and rescheduling is described as done with ease.
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Last updated 2026-07-17