43 low data
Dr. Glenn Zaepfel
5.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Mental Health & Anxiety Counseling
MSA | Medical Services of America Hospice
Mental Health & Anxiety Counseling
- Service
- Mental Health & Anxiety Counseling
- Reviews
- 10
What recent reviews say
Six of the past ten reviews rate MSA at one or two stars, citing rude receptionists, broken scheduling promises, and staff unavailable during critical moments. Some individual nurses and grief counselors earned praise, but families report having to manage hospice care largely on their own when they most needed professional support.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Rating trend shows severe decline in most recent reviews (past year) compared to older five-star ratings from 4-9 years ago, suggesting recent service deterioration.
Praised for
- skilled individual staff members
- compassionate grief counselors
- responsive nurses when present
Watch-outs
- poor receptionist conduct and rudeness
- inconsistent follow-through on promised care
- staff unavailable when needed
- slow supply delivery
- unreliable scheduling despite commitments
- inadequate pain management support
poor-communicationhard-to-reachprofessional-demeanorcancels-frequently
Think twice if: families relying on consistent scheduling, reliable medication refills, or responsive on-call support should seek alternatives.
Strengths
- individual staff members deliver compassionate care
- grief counselor program available
- established multi-state operation
Worth knowing
- Nurses Susan and Monica praised for responsiveness and follow-up
- Grief counselor Brother Paul noted for faith-based approach
- Clinical managers and on-call staff inconsistently available
- families report waiting days for medication refills and supplies
- scheduling conflicts despite explicit promises to accommodate specific days
What reviews say by service
- Mental Health & Anxiety Counseling
- grief counseling praised for compassion by some; broader mental health support seen as absent when families needed it most
- Grief & Trauma Counseling
- individual grief counselors (Brother Paul) received strong praise for faith-based support; pastoral visits were severely delayed, causing disappointment
How it compares
- Rated 2.5 against a 4.65 average across the 156 mental health & anxiety counseling businesses listed here.
- Has more Google reviews than 75% of the businesses in this directory.
How we scored this
Scoring Method Star rating 35
Review volume 45
Review recency 69
Review sentiment 40
Profile completeness 100
Verification 30
Rating breakdown
5
3
4
0
3
1
2
1
1
5
Similar counselor nearby
WC
20 low data
William C. Koestline Jr, MA
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Mental Health & Anxiety Counseling
66
Irmo Counseling, LLC
4.0(35)✓ Google-verified
Therapists here earn consistent praise for compassion and skill, particularly Melinda and Hannah with individual and child clients. Many describe real breakthroughs in managing anxiety and trauma. However, office staff and administration (notably Terry Somerville and Becky) receive repeated complaints about rudeness, billing mistakes, and dismissive treatment that contradicts the counselors' care.
Grief & Trauma CounselingMental Health & Anxiety CounselingChild & Adolescent Counseling